FAQ

What forms of payments do you take? 

We offer payments through all credit cards and PayPal as well.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is Paypal supports any Debit/Credit card stated below that.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payments online. No account is needed.

What Variants Do I Need To Choose When Making My Orders?

Please go through the ordering process carefully and ensure you choose your color, handedness, and another variant before checking out.

Can I Change My Order Or Other Information Like Address After Placing The Order?

We highly encourage you to double-check sizes and addresses before placing an order with us. However, we understand that errors might be made. As we try to process the orders within 24 hours of receipt, if a change needs to be made to your order, please contact us at toptacticalgearusa@gmail.com as soon as possible, so we will do our best to accommodate that change. If the order has already been processed or marked as shipped from our fulfillment center, we cannot make changes to the order.

How Long Does The Order Processing Take?

Orders are processed within 5-8 hours of order receipt. During Holiday seasons, processing times may take longer due to high order volume.

 How Long Is The Shipping Time?

We try to find the most appropriate shipping method based on the destination. Some items are shipped from warehouses in the U.S., and other items will be sent from warehouses in China.

Shipping time within the U.S.: 3-5 business days

Shipping time to the UK, Canada & Australia: 14 - 25 business days 

Shipping Time to the other countries: 15 - 30 business days

We can offer you expedited shipping for an additional charge. Please inquire at toptacticalgearusa@gmail.com

There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.

What Should I Do If Do Not Receive a Confirmation Email After Placing My Order?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at toptacticalgearusa@gmail.com

Receive A Tracking Number To Track My Order?

Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 1-2 days after it has been sent. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product. At toptacticalgear.com, we have fully insured the packages, and any missing items will be re-shipped free of charge to you.

What Couriers Do You Use For Order Delivery?

Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates; therefore, in terms of speed, we would lose our global customers to our competitors.

 

What Happens if I'm Not Home When My Item Is Delivered?

Anyone at home can receive the package on behalf of the primary customer. Usually, the postman will leave a collection slip if nobody is at home, and you may collect your parcel at your nearest post office or the carrier will place the order in a safe place around the house/apartment.

How Can I Contact You With Other Questions?

Please email us at toptacticalgearusa@gmail.com with other inquiries.